Frequently Asked Questions
Everything you need to know about bringing US Novelty into your home.
What is the standard shipping time for furniture and decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the United States.
Do you offer international shipping?
Currently, US Novelty exclusively ships to addresses within the continental United States, Alaska, and Hawaii to ensure the best possible delivery rates and product safety.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that some oversized furniture items may be subject to a restocking fee.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all US Novelty home products come with a 1-year limited warranty against manufacturing defects to ensure the highest quality for your living space.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.